I had my feedback wiped out today from 100% down to 0.0% after not realizing that eBay had put some rule into effect in 2008 where if you are not left any feedback within 12 months, your feedback will be taken down to zero. I had completed 97 transactions on eBay since becoming a member in 2001. I also participated in a study for eBay and got a phone call from Meg Whitman (the former CEO of eBay), who thanked me personally for supporting their study and thanked me for being a good eBayer. I also have a good amount of traffic on Vintage Halloween Toys that I refer potentially thousands of customers a month to eBay. I completed another transaction in December of 2011, left positive feedback for the seller, and wrote a nice email. The seller never reciprocated the feedback, and I completed another transaction last evening.
I checked my profile this morning, and my feedback of 11 years was gone. When I called customer service, they said there was nothing they could do, and after 2 hours of holding I finally got a supervisor on the phone. I explained the situation, and was very polite. The supervisor (Bernard from eBay's Safety and Trust department) told me there was nothing he could do. When I asked to speak with his supervisor, he yelled at me to "Take a step back!". Would you treat your customers like that?
I am trying to be professional about this, but I'm angry (as I hope you can understand). I need someone from eBay to restore my feedback as I shouldn't be punished for being a loyal customer for 11 years, and loose my feedback because someone choose not to leave me feedback. I certainly do not need nastiness from customer service. I feel that this blog is important, because if a corporation chooses to make rules that punish their customers, and are rude and not helpful in remedying the situation, I can not in good faith do business with that corporation. I will keep my loyal readers up to date on this story, and I will certainly respond with another blog if someone from eBay rights their wrong (and hopefully change a silly policy). If this does not happen, I will remove all further mention of eBay from my site.